The “Concierge: At Your Service” program offers those on property convenient options to elevate their experience
Atlantic Station today unveiled “Concierge: At Your Service,” the property’s new complimentary concierge program available for guests, residents and office tenants. Designed with luxury and convenience in mind, the program now offers an array of expanded services accessible both in person via a Concierge booth in the recently remodeled Atlantic Green and through its new mobile concierge platform, a fully enclosed, six-passenger electric vehicle.
“The “Concierge: At Your Service” program was created to offer Atlantic Station guests a seamless experience from the moment they step on property,” said Eddy Romero, the guest services and concierge manager at Hines. “We’ve worked hard to create a tailored program that meets our guests’ needs whether its dinner reservations at an onsite restaurant or a picnic in Atlantic Green. As we continue to provide exceptional service, we’re excited to see how our guests will utilize our new offerings!”
The Atlantic Station concierge program offers an expanded list of services usually reserved for guests of high-end hotels, including wayfinding information, on-property dining reservations, dry cleaning services, food and beverage delivery, car wash and detailing services, grocery delivery, a Picnic in the Park and more.
In addition to the new service offerings, Atlantic Station is expanding its Concierge team with two new team members. Each member of the Concierge team will be required to complete a three-day training course covering exceptional customer service, how to handle difficult situations, mystery shopping and more. The concierge team’s mantra, “Every Guest, Every Need, Every Day,” guides its approach to ensuring each person receives five-star treatment.
“Concierge: At Your Service” is the latest piece of Atlantic Station’s major repositioning strategy to provide guests with an all-encompassing experience. The property recently celebrated the opening of its new dining option, SriThai Kitchen & Sushi Bar, and continues to put the finishing touches on its new greenspace, Atlantic Green.
To find out more about Atlantic Station, visit atlanticstation.com and engage with Atlantic Station on Twitter, Instagram and Face
About Atlantic Station:
A national example for sustainable mixed-use communities, Atlantic Station transformed an abandoned industrial site into a thriving retail and entertainment district at the heart of Atlanta’s vibrant Midtown neighborhood. Opened in 2005, Atlantic Station is home to some of Atlanta’s most popular restaurants, retailers such as H&M, Forever 21 and Dillard’s and leading employers such as Wells Fargo, Facebook, Microsoft and Truist. Atlantic Station is nearing completion of a major repositioning including a revamped tenant mix, with new retail and restaurant offerings and the renovation of its main central greenspace, Atlantic Green, as well as the inclusion of new multifamily residential units, hospitality offerings and more than 700,000 square feet of Class-A office space.
About Hines:
Founded in 1957, Hines a privately-owned global leader in real estate investment, development and management. With a presence in 201 cities and 24 countries, and in excess of $100 billion in assets under management, Hines has extensive experience across multiple property-types, a pioneering commitment to sustainability, and is one of the most respected real estate organizations in the world.
