Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, has received the Frost & Sullivan 2018 Market Share Leadership Award for the North American Outbound Dialing Systems market. The award, announced at last night’s Gala event, marks the sixth consecutive year that Noble has been ranked as the market leader.
For businesses that need their contact centers to provide customers with an exceptional experience on each interaction, Noble Systems is a partner with comprehensive omnichannel contact center, workforce engagement management and business intelligence solutions, and 30 years’ expertise to help organizations achieve desired outcomes efficiently and in the shortest amount of time.
The Frost & Sullivan North American Outbound Dialing 2018 Market Share Leadership Award is presented to the company that has demonstrated excellence in capturing the highest market share within the industry. Noble’s key performance drivers, which include depth of innovation, strength of offering, and ownership experience, set the company apart from other vendors.
Over the past year, Noble has increased its market share by almost 5%, built on the success of its single-code premise and cloud offerings. With a broad portfolio of omnichannel customer experience solutions, tenured management, key strategic initiatives, and a record of industry advocacy, Noble Systems has firmly established its brand strength and leadership position.
“Noble Systems has maintained its lead in the Outbound Dialing Systems market for the sixth consecutive year, growing its presence in an ever-more challenging environment,” said Nancy Jamison, Principal Analyst, Digital Transformation at Frost & Sullivan. “Once again, Noble Systems’ achievement is marked by the company’s innovation in providing a broad range of agile solutions focused on the changing needs of the contact center market. Noble is also committed to delivering a superior ownership experience, which is reflected in having one of the lowest churn rates in the industry.”
Today, more than 2,000 businesses worldwide leverage solutions from the company’s comprehensive portfolio, which is categorized into three core pillars: Noble Contact Center, inbound, outbound and blended omnichannel contact management that automates processes and optimizes each step of the customer journey; Noble Workforce Engagement Management, gamification employee engagement, resource scheduling and quality management tools that provide total visibility and forecasting tools to ensure a loyal, knowledgeable and optimized workforce; and Noble IQ Business Analytics, services that provides real-time analytics, advanced campaign management and artificial intelligence (AI) to collect and analyze data, and create strategies that improve performance.
Chris Hodges, senior VP sales and marketing at Noble Systems, states, “For almost three decades, Noble Systems has been committed to providing superior omnichannel technologies and services to help companies improve the customer experience, and we are excited to be at the front of the growing focus on agent engagement. We are honored to again be recognized by Frost & Sullivan for our best- in-market solutions, and will continue to deliver added value for our clients with the most complete customer communications platform available from a single vendor, and the ability to deploy our systems in premise, cloud, or hybrid models without sacrificing features or performance.”
For additional information, please visit www.noblesys.com.
